I'm unable to make an order or complete checkout

Occasionally, some combinations of Web browser software, hardware, and elements on our site just don't work. There are also services we use, like USPS rate lookups, that occasionally fail and cause problems during checkout. Rest assured that we use the highest security available to us, and a glitch on the Web site does not indicate a lack of security... it's usually just a hiccup.

If you are having trouble making an order (or using our Web site, in general), at any step of the process, click here to report the problem to us.